Frequently asked questions

We accept credit card payments (Visa, Mastercard) through our secure platform. Payment is monthly with no commitment, and your service is activated as soon as payment is confirmed.

Yes, you can upgrade your plan at any time from your client area. The price difference is prorated. Upgrading is seamless with no data loss.

All our servers are hosted in France, in a datacenter located in Martigues. This ensures low latency for European users and GDPR compliance for your data.

Our French team is reachable via ticket from your client area. Basic support is included with all plans. A priority support option is also available.

Yes, our plans are commitment-free. You can cancel at any time from your client area. Cancellation takes effect at the end of the current billing period. No cancellation fees.

Yes. All our servers are hosted in France, in compliance with GDPR. We do not transfer any data outside the European Union. See our privacy policy for details.

We guarantee a 99% SLA across all our services. This means your server is accessible at least 99% of the time. In case of an incident, our 24/7 monitoring detects and alerts our team automatically. You can track availability in real-time on our status page.

Yes! We offer free VPS and Minecraft plans so you can test our services before committing. Visit our store to discover available trial offers.

Our VPS are available with Ubuntu (20.04, 22.04, 24.04) and Debian 13. You get full root access and a KVM console to manage your server.

You can connect via SSH from a terminal (Linux/Mac) or with a client like PuTTY (Windows). Credentials are sent by email upon activation. See our SSH connection guide.

Yes, all our VPS include full root access. You have total control: software installation, network configuration, service management. A KVM console is also available.

You can use SCP, SFTP (via FileZilla) or rsync. See our FTP/SFTP guide.

We recommend setting up your own backups. You are responsible for your data. Our optimization guide includes backup tips.

For VPS, you are responsible for your own backups. We recommend setting up automated backups (cron + rsync or snapshots). Check our optimization guide for tips. For Minecraft servers, automatic backups are included via the Pterodactyl panel.

Yes, migration is possible. For VPS, you can transfer your data via SCP, SFTP or rsync. For Minecraft, import your world and plugins via FTP. If you need help, our support team can assist you through the migration process.

You can host anything legal: websites, apps, Discord bots, APIs, databases, game servers, dev tools, etc. See our VPS introduction.

Absolutely. Our Minecraft servers support Vanilla, Paper, Spigot and Forge. You can freely install mods, plugins and maps via the full FTP access included with every plan.

It depends on your plan and installed mods. In Vanilla, expect around 10-20 players for Cuivre (8 GB RAM), up to 100+ for Netherite (32 GB RAM). Modded servers use more resources.

Your server is managed via the Pterodactyl panel, accessible from your client area. You can start, stop, restart, access the console, manage files and monitor resources from a simple web interface.

Yes, anti-DDoS protection is included with all Minecraft plans. Filtering is automatic and requires no configuration on your part.

Yes, you can change version anytime from the Pterodactyl panel. You can also switch between Vanilla, Paper, Spigot or Forge. See our Minecraft guide.